Privacy Policy

Last updated: April 11, 2026

1. General Provisions

This Privacy Policy ("Policy") defines the procedure for processing and protecting personal data of individuals using the website batumitrips.com ("Site"), owned by an individual entrepreneur operating under the brand BatumiTrips ("Operator"), registered under the laws of Georgia.

The Policy has been developed in accordance with the Law of Georgia on Personal Data Protection of December 28, 2011, and the General Data Protection Regulation (GDPR) of the European Union — to the extent applicable to the processing of data of users from EU countries.

2. Personal Data We Collect

When using the Site, the Operator may collect the following categories of personal data:

Contact details: name, phone number, email address — when filling in a contact form or tour enquiry.
Technical data: IP address, browser type, operating system, pages visited, date and time of visit — automatically collected when you visit the Site.
Cookies: data collected through cookies and similar technologies (see the Cookie Policy for details).

3. Purposes of Processing Personal Data

The Operator processes personal data for the following purposes:

Processing tour service enquiries and communicating with potential clients.
Providing requested information about tours and services.
Improving the functionality and content of the Site.
Ensuring security and preventing unauthorised access.
Fulfilling obligations under Georgian law.

4. Legal Bases for Processing

Personal data is processed on the basis of:

Data subject's consent — by submitting a contact form the user consents to the processing of their data.
Performance of a contract — when booking a tour to fulfil contractual obligations.
Legitimate interest of the Operator — to ensure the proper functioning of the Site and improve service quality.

5. Transfer of Personal Data to Third Parties

The Operator does not sell, exchange or transfer personal data to third parties, except in the following cases:

Partners providing tourism services (hotels, transport companies, guides) — only to the extent necessary to fulfil the order.
Authorised state authorities — upon a lawful request in accordance with Georgian law.
Hosting provider and IT contractors — to ensure the technical operation of the Site, subject to appropriate confidentiality agreements.

6. Data Retention

Personal data is stored on secure servers located in the European Union. Retention periods:

Enquiry data: no longer than 2 years from the date of last contact.
Technical data: no longer than 12 months.
Executed contract data: in accordance with the retention periods provided by Georgian law (up to 6 years).

7. Rights of the Data Subject

You have the following rights with respect to your personal data:

Right of access — to obtain information about what data we process.
Right to rectification — to request correction of inaccurate data.
Right to erasure — to request deletion of your data ("right to be forgotten").
Right to restriction of processing — to request restriction of processing in certain cases.
Right to object — to object to processing based on legitimate interest.
Right to withdraw consent — to withdraw previously given consent at any time.

To exercise the above rights, please contact us at: info@batumitrips.com.

8. Data Security

The Operator applies organisational and technical security measures to protect personal data from unauthorised access, alteration, disclosure or destruction, including:

Encryption of data transmission via HTTPS/TLS.
Restricting access to data on a need-to-know basis.
Regular software updates.

9. Changes to the Policy

The Operator reserves the right to make changes to this Policy. The current version is always available at: batumitrips.com/privacy.php. The date of the last update is indicated at the beginning of the document.

10. Contact Information

For all questions related to the processing of personal data, please contact us:

Email: info@batumitrips.com
Phone: (+995) 591 927 262
Address: Georgia, Batumi