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Privacy Policy

Last updated: 11 April 2026

1. General provisions

This Privacy Policy (the “Policy”) sets out how the personal data of individuals using the website batumitrips.com (the “Website”) is processed and protected. The Website belongs to an individual entrepreneur operating under the BatumiTrips brand (the “Operator”), registered in accordance with the laws of Georgia.

This Policy has been drawn up in accordance with the Law of Georgia “On Personal Data Protection” of 28 December 2011 and the European Union General Data Protection Regulation (GDPR), to the extent applicable to the processing of data of users from EU countries.

2. Personal data we collect

When you use the Website, the Operator may collect the following categories of personal data:

  • Contact data: name, phone number, email address — when you fill in a contact form or a tour request.
  • Technical data: IP address, browser type, operating system, pages visited, date and time of visit — collected automatically when you visit the Website.
  • Cookies: data collected through cookies and similar technologies (for details, see the Cookie Policy).

3. Purposes of processing personal data

The Operator processes personal data for the following purposes:

  • Processing requests for travel services and communicating with prospective clients.
  • Providing requested information about tours and services.
  • Improving the functionality and content of the Website.
  • Ensuring security and preventing unauthorized access.
  • Fulfilling obligations under the laws of Georgia.

4. Legal grounds for processing

Personal data is processed on the basis of:

  • The data subject’s consent — by submitting a contact form, the user consents to the processing of their data.
  • Performance of a contract — when booking a tour, in order to fulfill contractual obligations.
  • The Operator’s legitimate interest — to keep the Website running and improve the quality of services.

5. Disclosure of personal data to third parties

The Operator does not sell, exchange or disclose personal data to third parties, except in the following cases:

  • Travel service partners (hotels, transport companies, guides) — strictly to the extent necessary to fulfill the booking.
  • Authorized government authorities — upon a lawful request in accordance with the laws of Georgia.
  • The hosting provider and IT contractors — to ensure the technical operation of the Website, subject to appropriate confidentiality agreements.

6. Storage of personal data

Personal data is stored on secure servers located in the European Union. Retention periods:

  • Request data: no more than 2 years from the last contact.
  • Technical data: no more than 12 months.
  • Data on completed contracts: in accordance with the periods set by the laws of Georgia (up to 6 years).

7. Rights of the data subject

You have the following rights regarding your personal data:

  • Right of access — to obtain information about which data we process.
  • Right to rectification — to request the correction of inaccurate data.
  • Right to erasure — to request the deletion of your data (the “right to be forgotten”).
  • Right to restriction of processing — to request that processing be restricted in certain cases.
  • Right to object — to object to processing based on legitimate interest.
  • Right to withdraw consent — to withdraw previously given consent at any time.

To exercise these rights, you can contact us by email: info@batumitrips.com.

8. Data protection

The Operator applies organizational and technical security measures to protect personal data against unauthorized access, alteration, disclosure or destruction, including:

  • Encryption of data in transit using HTTPS/TLS.
  • Restricting access to data on a need-to-know basis.
  • Regular software updates.

9. Changes to the Policy

The Operator reserves the right to amend this Policy. The current version is always available at: batumitrips.com/privacy.php. The date of the last update is shown at the beginning of the document.

10. Contact information

For any questions about the processing of personal data, you can contact us:

  • Email: info@batumitrips.com
  • Phone: (+995) 591 927 262
  • Address: Batumi, Georgia